Product documentation
Review unavailable question content
Question content is expected to be text. When the stored content cannot be interpreted normally, the list degrades without inventing replacement text.
Visible fallbacks
- If parsing fails, DataFact can show a truncated original value with the full value available through the element's title behavior.
- If parsing succeeds but no text item is present, the question cell shows a dash.
- Other columns, such as question ID, Agent, user, and time, can remain usable when returned.
What to do
- Use the question ID and related metadata to identify the record.
- Open the related Session if access and the link are available.
- If the text remains unavailable, include the question ID—not guessed content—in a support request.
Important limitations
A dash does not mean the user submitted a literal dash, and truncated display does not prove that the stored value itself was truncated.