Product documentation

Create a channel

Channels register a supported messaging-platform robot so a General agent can be connected to it later.

Prerequisites

The Applications entry must be visible, you need corresponding permission, and you need credentials created in the selected messaging platform.

Create the channel

Open Applications.
Select Create.
Enter a non-empty name and optionally a description.
Select DingTalk or Feishu.
Enter the App ID and App Secret supplied by that platform.
For Feishu, enter an Encrypt Key or Verification Token if your platform configuration requires them.
Review the message-display switches.
Save the channel.

Expected result

DataFact validates the request through the channel service and adds the new robot registration to the visible list after success. This does not connect an Agent automatically.

Important limitations

The current interface supports DingTalk and Feishu robot channels only.
Channel type cannot be changed after creation.
Credentials come from the external messaging platform; DataFact does not create them.
An App ID already used by another registration can be rejected by the service.

Errors and recovery

If credential validation fails, compare the App ID, App Secret, and provider-specific values with the external platform. If the App ID is reported as used, do not create a duplicate registration.