Product documentation
Configure a greeting
A greeting introduces an Agent in an empty Session. It is display content, not a user question and not an Agent answer produced by a request.
Configure the greeting
- Create an Agent or open an editable Agent's Configuration.
- Find the Greeting field.
- Enter the opening message, or leave it empty if no custom greeting is needed.
- Save the Agent.
Expected result
The greeting can appear in a new, empty Session for that Agent. Opening the Agent or viewing the greeting does not create a Session; the first non-empty submitted question does.
Important limitations
- The greeting is not the same as configured recommended questions or answer-generated follow-up suggestions.
- Changing the greeting does not alter historical messages.
- Visibility can depend on the client and current Session state.