Product documentation

Send product feedback

Use the Feedback entry to report a problem with the DataFact product. This is separate from rating an Agent answer.

Availability

The entry is available in DataFact cloud when the product-feedback capability is enabled. It can appear in the application top bar, sign-in page, and not-found page. If the entry is not visible, use your approved support channel instead.

Submit feedback

Select Feedback.
Describe the issue, including the steps you took, the expected result, and the actual result. The description is required and can contain up to 2,000 characters.
Review the contact email. DataFact can show the email from a signed-in account; otherwise, enter a valid email so the team can reply.
Optionally select screenshots. You can attach up to five PNG, JPG, or WEBP images, each smaller than 5 MB and no more than 25 MB in total.
Wait until every selected image finishes uploading, then select Submit.

Expected result

DataFact closes the form and confirms submission with a reference in the form pf-xxxxxxxx. When a contact email is available, the confirmation also shows the address that will receive follow-up.

Important rules

The submit action remains unavailable while an image is uploading.
Closing the form during submission is unavailable so that an in-flight request is not mistaken for a canceled request.
Removing a selected screenshot removes it from the submission. Do not attach secrets, credentials, or unrelated personal data.
A screenshot upload can expire. If DataFact asks you to upload an image again, your issue description and other selections remain in the form.
The product-feedback entry can be unavailable in another deployment. Its absence does not indicate an application error.

Errors and recovery

Invalid or missing email: correct the highlighted email field and submit again.
Unsupported, oversized, or too many images: remove the affected image and choose a supported image within the displayed limits.
Image expired: select the retry action for that image before submitting.
Too many requests: wait for the interval shown in the message before trying again.
Session expired: sign in again, then reopen Feedback.
Other failure: keep the form open, copy the diagnostic ID when one is shown, and retry once. Include the diagnostic ID and feedback reference in a later support request; neither value is a password.