Troubleshooting & FAQ

Start with a visible symptom, understand likely causes, and follow safe recovery steps.

• I cannot see a feature
• An action is unavailable
• Database connection test failed
• File upload failed
• Document parsing failed
• Excel worksheets are missing
• Indexing is stuck or failed
• An answer has no citation
• A citation cannot be opened
• The wrong table or Dataset was used
• A Session request is queued
• A streamed answer was interrupted
• An Analysis Model build failed
• A report generation task failed
• A feature is read-only
• What to include in a support request