Product documentation
Search and filter questions
The All Questions tab supports a question keyword, question ID, Agent, and—when visible—user filter.
Search
- Enter a question keyword or question ID.
- Optionally select an Agent or user.
- Select Search to apply the staged values together.
- Select Clear to reset all conditions and query the unfiltered view.
Selecting values in this tab does not apply them until Search is selected. Selecting Search again requests fresh results even when the values have not changed.
Important limitations
- Available records remain limited by the current user's access.
- Agent and user selectors load options in pages and send their own search text to the service.
- The question keyword and question ID are separate fields; do not place an ID in the keyword field and assume equivalent matching.
Errors and recovery
If the request fails, use the visible retry action. Do not interpret the error panel as “no matching questions.”