What to include in a support request

Include:

• The workspace name or non-secret identifier.
• The page and action you were using.
• Resource, Agent, Session, message, task, or version IDs relevant to the problem.
• The product-feedback reference and diagnostic ID when DataFact displayed them.
• The exact visible status and error text.
• The time of the attempt and your time zone.
• Reproduction steps, expected result, and observed result.
• A screenshot with unrelated or protected content redacted.
• Whether refreshing or retrying changed the state.

Do not include passwords, App Secrets, verification tokens, database secrets, private source content, session tokens, or unnecessary personal data. For an intermittent issue, say how often it occurred instead of claiming it always happens.

When the Feedback entry is available, you can submit the issue in DataFact and include optional redacted screenshots. A feedback reference or diagnostic ID helps trace the request but does not replace clear reproduction steps.